Privacy Policy

Privacy Policy

Last Updated: September 20, 2026

This Privacy Policy describes how The Starcloud (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website at starcloudstack.com (the “Site”).

1. Who We Are

The Starcloud is operated by:

星际云（上海）智能科技有限公司
Starcloud (Shanghai) Intelligent Technology Co., Ltd.
Registered in China
Email: [email protected]

2. What Data We Collect

2.1 Data You Provide Voluntarily

• Email address — if you subscribe to our newsletter via Kit (ConvertKit). Used solely to send you our newsletter.
• Correspondence — if you email us, we retain your message and email address to respond to your inquiry.

2.2 Data Collected Automatically

• Cloudflare — As we use Cloudflare for CDN and security, Cloudflare may process IP addresses and technical data (browser type, OS) for security and performance purposes. See Cloudflare’s Privacy Policy.
• Cookies — We use minimal cookies for site functionality. See our Cookie Policy for details.
• Affiliate cookies — When you click affiliate links, third-party vendors (e.g., Amazon, VidIQ) may set cookies. We do not control these.

2.3 What We Do NOT Collect

• We do not use Google Analytics or any third-party analytics platform.
• We do not sell your personal data to third parties.
• We do not run targeted advertising networks.
• We do not collect sensitive personal data (race, religion, health, etc.).

3. How We Use Your Data

• To deliver and maintain the Site.
• To send our newsletter (only if you subscribe; you can unsubscribe at any time).
• To respond to your inquiries and communications.
• To protect the Site against fraud and abuse (via Cloudflare security features).
• To improve our content and user experience (based on aggregate, non-identifiable usage patterns).

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal bases:

• Consent — when you subscribe to our newsletter.
• Legitimate interests — for site security, fraud prevention, and communication.
• Legal obligation — where required by applicable law.

5. Data Retention

• Newsletter data — retained as long as you remain subscribed. Deleted within 30 days of unsubscribe.
• Correspondence — retained for up to 12 months after resolution.
• Cloudflare logs — retained according to Cloudflare’s data retention policy.

6. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

6.1 GDPR Rights (EU/UK)

• Right of access — request a copy of your personal data.
• Right to rectification — correct inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”) — request deletion of your personal data.
• Right to restrict processing — limit how we process your data.
• Right to data portability — receive your data in a structured format.
• Right to object — object to processing based on legitimate interests.
• Right to withdraw consent — withdraw consent at any time (e.g., unsubscribe from newsletter).

6.2 CCPA Rights (California)

• Right to know — what personal data we collect and how it is used.
• Right to delete — request deletion of your personal data.
• Right to opt-out — opt-out of the “sale” of personal data (we do not sell your data).
• Right to non-discrimination — no penalty for exercising your rights.

6.3 How to Exercise Your Rights

To exercise any of these rights, email us at [email protected] with the subject line “Data Request.” We will respond within 30 days (GDPR) or 45 days (CCPA). For verification, we may ask for basic identifying information.

You can also unsubscribe from our newsletter at any time using the unsubscribe link in any email.

7. Third-Party Data Sharing

We share data only with the following third parties, for the purposes described:

• Cloudflare — CDN and security services. May process IP addresses.
• Kit (ConvertKit) — newsletter platform. Receives email addresses of subscribers.
• Affiliate partners — when you click an affiliate link, the vendor may set cookies to track referrals. We do not share your personal data directly with these partners.

We do not share data with advertising networks, data brokers, or social media platforms.

8. International Data Transfers

Your data may be processed in countries other than your country of residence, including China (where our company is registered) and the United States (where Cloudflare and Kit operate). We rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) where required by law.

9. Children’s Privacy

The Site is not directed at children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us.

10. Security Measures

We implement reasonable technical and organizational measures to protect your data, including:

• SSL/TLS encryption for all data in transit (via Cloudflare).
• Access controls limiting who can access subscriber data.
• Regular security scans and updates.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

11. Cookies

For information about our use of cookies, please see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us:

星际云（上海）智能科技有限公司
Starcloud (Shanghai) Intelligent Technology Co., Ltd.
China
Email: [email protected]

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