Privacy Policy

Privacy Policy

Last updated: November 2026

This Privacy Policy describes how HI PINEAPPLE and MOLI PANGDONG (operated by Luyu Apparel Co., Ltd., Huzhou, Zhejiang, China, collectively “we”, “us” or “our”) collect, use and protect your personal information when you visit our website starcloudstack.com or contact us through our inquiry forms and social channels.

1. Information We Collect

Information you give us: When you submit an inquiry form or contact us via WhatsApp, LINE, Instagram or Facebook, we receive the information you provide, such as your name, email address, company name, phone number and the content of your message.

Information collected automatically: Our hosting provider (Cloudflare) may process standard technical data such as IP address, browser type, pages visited and timestamps for security and performance purposes. This data is not used to identify you personally.

2. Cookies

Our website uses only essential cookies required for the website to function, plus cookies set by embedded content (such as embedded videos). We do not use advertising cookies to track you across other websites. You can block or delete cookies through your browser settings at any time.

3. How We Use Your Information

  • To respond to your inquiries and provide quotations or product information
  • To fulfill orders or sample requests you have requested
  • To improve our website and services
  • To comply with legal obligations

We do not sell, rent or trade your personal information to third parties.

4. Legal Basis (GDPR & Regional Laws)

For visitors in the European Economic Area and the UK, we process your data based on your consent (when you submit a form) and our legitimate interest in responding to business inquiries, in accordance with the General Data Protection Regulation (GDPR).

For visitors in Thailand, we process your data in accordance with the Personal Data Protection Act B.E. 2562 (PDPA). For visitors of other Southeast Asian countries, we follow applicable local data protection requirements where they exist.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Receive a copy of your data (data portability)

To exercise any of these rights, contact us at the email below. We will respond within30 days.

6. Data Retention

We keep inquiry records for as long as needed to serve you and for legitimate business record-keeping, or until you request deletion, whichever comes first.

7. Third-Party Services & International Transfers

We use service providers for hosting (Cloudflare), email delivery and communication apps (WhatsApp, LINE, Instagram, Facebook). Data may be transferred to and processed in countries outside your own; we require such providers to protect your information. Embedded content (e.g., videos) may set its own cookies according to the provider’s policy.

8. Children’s Privacy

Our website is intended for business buyers and adults. We do not knowingly collect personal information from children under16. Our children’s clothing products are sold to adults and businesses only.

9. Changes to This Policy

We may update this policy from time to time. The “Last updated” date above shows the latest revision. Continued use of the website after changes means you accept the updated policy.

10. Contact Us

Questions about this Privacy Policy or your data:

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